Privacy Policy

1. Information We Collect

• Contact details you provide, including your name, email address, delivery address, and phone number.
• Order and inquiry history, including product preferences, sizes, materials, finishes, and details related to bespoke pieces.
• Payment confirmation and transaction information from authorised payment providers and acquiring partners. We do not see or store full card numbers or banking credentials.
• Browsing and device information collected through cookies and similar technologies. Please see our Cookie Policy for further details.
• Any messages or correspondence you send to our Design Specialist team or customer care team.

2. How We Use Your Information

• Process and fulfil Standard orders and Premium inquiries.
• Coordinate bespoke sizing, made-to-order commissions, and production requirements with relevant workshop partners.
• Send order confirmations, delivery updates, and Premium production updates where applicable.
• Respond to enquiries submitted through our Design Specialist or customer care teams.
• Improve our website, products, and customer experience.
• Send marketing communications where you have provided consent.

3. Legal Basis for Processing

We process personal information based on:

• Performance of a contract when processing orders and fulfilling customer requests.
• Legitimate interests to prevent fraud, maintain security, and improve our services.
• Consent for marketing communications and non-essential cookies, which may be withdrawn at any time.

4. Sharing Your Information

We share personal information only where necessary to provide our services, including with:

• Authorised payment providers, acquiring partners, and financial institutions to process payments.
• Shipping and logistics partners to deliver Standard and Premium pieces.
• Workshop and maker partners involved in producing bespoke and made-to-order commissions.
• We do not sell or rent your personal information to third parties.

5. International Transfers

As LUME & HOME LIMITED operates internationally and products may be sourced and shipped worldwide, your information may be processed outside your country of residence by trusted service providers. Where required, appropriate safeguards are implemented to protect your personal information.

6. Data Retention

• Order and payment records are retained for 6 years where required to meet accounting and legal obligations.
• Premium inquiry correspondence is retained for 24 months after the last communication.
• Marketing consent records are retained until you withdraw your consent.

7. Your Rights

Depending on your location and applicable data protection laws, you may have the right to access, correct, delete, restrict, or object to certain processing of your personal information, and request a portable copy of your data.

To exercise your rights, contact us at privacy@lumeandhome.com.

You may also lodge a complaint with your relevant data protection authority.

8. Security

We use appropriate technical and organisational measures to protect personal information. Checkout and payment processes are protected using encrypted connections, access to customer records is restricted to authorised personnel, and our team follows procedures designed to safeguard customer information.